Frequently Asked Questions

Price:Single Entry Pass - $33 Discounted Single Entry Pass - $16.50 (Only for members who have used up their monthly passes. Excludes frozen plans.)5x Entry Pass - $135 10x Entry Pass - $220 Youth Pass - $16 (for ages 6 to 18, and only valid on weekdays before 630pm)Validity (from date of purchase):Single Entry Pass - 1 monthDiscounted Single Entry Pass - 1 month (can be purchase only at the counter, no bulk purchases)5x Entry Pass - 6 months10x Entry Pass - 6 monthsYouth Pass - 1 month

No booking is required! All our gyms operate on a walk-in basis. You can simply head down anytime during our operating hours.

Yes! Our passes allows you to access the gym for the whole day, so you may leave and return on the same day.

Yes, an Entry Pass is required for anyone entering the gym, including the sitting/waiting area. If you are a parent or guardian supervising your child (below 13yo), you may enter for free on non-peak period (weekdays before 630pm). Climbers under 13 must also be supervised by an adult who is experienced in climbing (1 adult to a maximum of 2 children).

Yes! Our passes are valid for the whole day, so you can climb for as long as you like during our operating hours, except for Youth Passes which is till 630pm.

Yes, our entry passes are shareable. Pass owners can link passes via our self-help centre at https://help.boulderplanet.sg/app/login

Unfortunately, the Starter Pack is strictly for first-time customers who have no previous visit records with us.

No, the Starter Pack is for the registered individual only and cannot be shared or transferred to another person.

Yes! No booking is required. Simply walk in, and you may purchase your Entry Pass at the gym.

Yes, climbing shoes are required before you start climbing. If you do not have your own, rental shoes are available at $6 per pair.

Unfortunately, extensions are generally not granted due to personal scheduling or being unable to find time to visit. Exceptions are only considered under special circumstances such as medical reasons with supporting documents.

An Entry Pass is required for anyone entering the gym, including the sitting/waiting area. However, for kid's aged below 13 yo must be supervised at all times and adults must have an entry pass to enter except on non-peak period:Weekdays before 630pm (except PH)

Please approach our crew immediately or contact us at our Whatsapp number and provide us with the details of the situation. We will check the transaction and advise accordingly

Yes, our Multipasses are shareable and you may link it via our self-help centre (https://help.boulderplanet.sg/app/login). Pass owners are able to link and revoke passes on their dashboard.

Please check with the specific outlet regarding food and beverage consumption, as this may depend on the gym's house rules.

Entry Passes cannot be frozen. Freezing is only applicable to eligible Monthly Plans.