Question 1

Do I need climbing experience?

Accepted Answer

No experience is required.

The Starter Pack is designed for complete beginners and first-time climbers.

Question 2

What should I wear?

Accepted Answer

Wear comfortable sports attire that allows you to move freely.

Avoid:
Dresses or skirts
Restrictive clothing

Question 3

What happens if I am late?

Accepted Answer

Up to 15 minutes late: Session will proceed as scheduled.
15–30 minutes late: Session may be shortened.
More than 30 minutes late: Session may be treated as a no-show and rescheduling is subject to management approval.

Question 4

When does my 14-day access begin?

Accepted Answer

Your 14-day access begins upon your first successful check-in at the gym.

This is usually on the day of your Starter Pack session.

Question 5

Can I climb outside of my coached session?

Accepted Answer

Yes.

Once your Starter Pack has been activated, you may enjoy unlimited gym access during the 14-day validity period, subject to gym operating hours.

Question 6

Can I use my Starter Pack at any gym location?

Accepted Answer

Yes.

Upon successful activation of your Starter Pack, you may enjoy unlimited access to both Boulder Planet Sembawang and Tai Seng for the 14-day duration.

Question 7

Do I need to make bookings after my Starter Pack session?

Accepted Answer

After your Starter Pack session, general gym entries do not require a booking.

Just walk-in and check-in at the counter.

Question 8

Can I reschedule my Starter Pack session?

Accepted Answer

Yes. You are allowed to reschedule your Starter Pack session once.

All reschedule requests must be made 12 hours before the start of the session.

Question 9

How do I cancel or reschedule?

Accepted Answer

Before the session (at least 12 hours in advance)

Self-cancel / Reschedule

Log in to your account on our website and cancel your original booking. Go to booking calendar and choose date for new session.

Admin cancel / Reschedule

Whatsapp us at +65 9469 2386 to send in a cancel/reschedule request. We will assign you to the next available session.

After the session

Only Admin cancel / Reschedule

We will review if the session warrants a reschedule or treated as a no-show.

Question 10

What if I miss my session?

Accepted Answer

Missed sessions may be treated as a no-show.

Rescheduling is subject to management approval and available capacity.

Question 11

Can I transfer my Starter Pack to someone else?

Accepted Answer

No.

Starter Packs are non-transferable and may only be used by the original purchaser.

Question 12

Can I get a refund?

Accepted Answer

Starter Packs are generally non-refundable.

Exceptions may be considered for duplicate payments, system errors, medical circumstances, or other situations approved by management.

Question 13

Can my 14-day validity be extended?

Accepted Answer

Extensions are generally not provided.

Requests due to medical or exceptional circumstances may be considered on a case-by-case basis and require management approval.

Question 14

What will I learn during the Starter Pack session?

Accepted Answer

Topics may include:

Climbing safety
Gym etiquette
Basic movement techniques
Footwork fundamentals
Route reading
Efficient climbing habits

Frequently Asked Questions

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