Sharing Passes

You can share your Entry Passes with up to 4 other climbers by linking their Mindbody accounts to yours. Sharing will allow all linked accounts to make bookings using your passes. All linked accounts will remain connected until the Primary account holder requests for removal. If you would like to share your passes, please ensure that they have downloaded our BP app and completed their accounts before contacting us via our Business Whatsapp.

Usage Of Youth Pass

Youth Passes are only applicable to 18 years old and below. You may only use your Youth Pass on selected timeslots: Weekdays 10:00 AM - 12:00 PM 01:15 PM - 03:15 PM 03:30 PM - 05:30 PM Please note that Youth Passes are not applicable on weekends & Public Holidays.

Validity Period

The validity period for both 5x & 10x Entry Passes is six months from the date of purchase. The validity of Multi-Passes and Annual Passes bought during pre-sales will only commence from the first visit. Please note that there are no refunds for 5x / 10x Entry Passes purchases, and the extension of Entry Passes is only allowed on a case-by-case basis. If the gym is unable to operate due to government restrictions, all passes willl be extended by the same number of days closed. Please write to info@boulderplanet.sg to find out more.

Booking / Cancellation Policies

Cancellation of bookings must be made 6 hours before start of booked session. Any cancellations made with less than 6 hours notice will incur a deduction of Entry Pass.

Terms & Conditions

1. Your Status 1.1 By placing an order through our site or on the telephone, you warrant that: 1.1.1 You are legally capable of entering into binding contracts; 2. How the Contract is formed between You and Us 2.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. 2.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 2.3 You are obliged to make payment in FULL by the payment option you select when you check out your orders. 3. Our Status 3.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality. 4. Price and Payment 4.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 4.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 4.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation. 5. Our Liability 5.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality. 5.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. 5.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner. 6. Events Outside our Control 6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). 6.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 6.2.1 strikes, lock-outs or other industrial action; 6.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 6.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 6.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 6.2.5 impossibility of the use of public or private telecommunications networks; or 6.2.6 the acts, decrees, legislation, regulations or restrictions of any government. 6.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 7. Waiver 7.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 7.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. 7.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 8. Severability 8.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 9. Entire Agreement 9.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 9.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions. 9.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions. 10. Our Right to Vary these Terms and Conditions 10.1 We have the right to revise and amend these Terms and Conditions from time to time. 10.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 11. Law and Jurisdiction 11.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

Refund Policy

All service products sold are non-refundable & non-transferable.

Usage

• The BP Subscription entitles you to 8 Entries to Boulder Planet each month.

Perks

• Should you finish your 8 Entries before your subscription renews for the next month, you can purchase a Single Entry Pass at a 50% Discount. When you buy the Single Entry Pass on the BP App, the discount is applied automatically.

Billing

• Your BP Subscription is activated on the Date of Purchase. The initial charge would be the Initiation Fee + the first month’s subscription fee.

Freezing

• You can freeze your BP Subscription for a maximum of 3 consecutive months. A fee of $10/month will be incurred.

Restrictions

• This BP Subscription is non-shareable, non-transferable and non-refundable.

Cancellation

• You can terminate your BP Subscription by submitting a request to our email at: INFO@BOULDERPLANET.SG. Requests submitted through other channels (e.g. WhatsApp, Instagram DMs, etc.) will not be valid.