Frequently asked questions

The passes I purchased are not reflected on the app.


Troubleshooting steps:

  1. Sign out, refresh the app, then sign back in.
  2. If after (1) the passes are still not showing, navigate to: https://account.mindbodyonline.com/login and add Boulder Planet to ‘Places you go’.
  3. Return to your app and the passes should be reflected.
If the passes are still not reflected after (3) and/or you see an error message, please send us an email at info@boulderplanet.sg.




I am unable to book any climbing slot through the app.


Troubleshooting steps for Main Account Holder: 1. Sign in here using the same credentials and add 'Boulder Planet' to the places you visit. 2. On your BP app, sign out, refresh the app, then sign back in. 3. If after (2) you are still unable to book through the app, navigate to boulderplanet.sg/bookings to secure your slot. Troubleshooting steps for Linked Accounts: 1. Sign in here using the same credentials and add 'Boulder Planet' to the places you visit. 2. On your BP app, sign out, refresh the app, then sign back in. 3. If after (2) you are still unable to book through the app, please email us at info@boulderplanet.sg. Please include the name and the email of the Main Account Holder whose account you are linked to.




The app prompted me to update my profile but I can’t seem to save it after filling it up.


This is a known issue for some users and our Mindbody Engineers are working on a long-term solution. As a workaround, our team would need to update your profile details on the backend. To do so, please email us at info@boulderplanet.sg with the following information: 1. Email Address 2. Address 3. Phone Number 4. Date of Birth 5. Emergency Contact’s Name 6. Emergency Contact’s Relationship 7. Emergency Contact’s Phone Number 8. Emergency Contact’s Email





FAQ FOR BP APP

Having issues with our app? Check out the guide below.